Healthcare is deeply personal and every patient’s journey through illness, care and recovery is unique. To create systems that truly meet the needs of those they serve, healthcare is increasingly embracing a human-centred design approach called co-design. This collaborative...

Patient or customer journey mapping has gained significant traction in recent years due to the healthcare industry's shift towards a more human-centred care approach, emphasising the quality of patient experiences and outcomes. But what exactly is patient journey mapping, and should you use it in...

Running a practice or clinic is not just a healthcare service, it's also a business. And in the business world there is a profound change happening that is prioritising Customer Experience (CX) as the next growth strategy. Whether you're in healthcare, education or any service-oriented industry,...

In healthcare, patient experience is crucial for fostering trust, satisfaction and overall wellbeing. Here at Patient Experience Agency, we delight in drawing inspiration from unexpected sources and often the more unexpected, the more valuable the insights. Case in point: the iconic performer...

In the dynamic landscape of healthcare, patient satisfaction stands as a critical metric that goes beyond the clinical aspects of treatment. It delves into the heart of the patient experience, encompassing factors that range from the effectiveness of medical interventions to the warmth of...

In the ever-evolving landscape of healthcare, the synergy between patient needs and policy objectives is crucial. As we move towards a more patient-inclusive care delivery model, aligning these needs with policy goals becomes pivotal in shaping a healthcare system that truly serves its purpose:...

Patient-reported outcome measures (PROMs) are invaluable tools in the future treatment of chronic disease in healthcare. Disease-specific PROMs provide clear insights into patients' experiences, guiding healthcare providers in tailoring treatments to individual needs. Yet, a perplexing...

In the ever-evolving realm of human-centred healthcare, data captured via patient-reported outcomes and experience measures (known as PROMs and PREMs) plays a pivotal role in shaping personalised and effective treatments. PROMs and PREMs provide valuable insights into a patient's...

In the intricate landscape of healthcare, where patients often grapple with multiple conditions simultaneously, the challenge of implementing patient-reported, condition-specific outcome measures can become a multifaceted puzzle. How do we select outcomes metrics encompassing clients'...

In mental health, each individual's journey is deeply personal and unique. It transcends the boundaries of clinical diagnoses, medications and therapy sessions, encompassing the intricate tapestry of emotions, aspirations, and challenges that shape a person’s daily life. In this landscape,...

What is a patient focus group?

What is patient engagement?

Patient engagement refers to the active involvement of patients in their healthcare decisions, treatment plans and overall well-being. It encompasses a range of activities and behaviours that empower patients to take an active role in managing their health and...