Empowering clinicians to
deliver care that connects.
Delivering personalised care through courses, training,
personalised coaching and implementation.
Trusted by organisationsĀ across the health, aged and disability care sectors.
Experts in Experience-DrivenĀ Care.
Patient Experience Agency (PEA) is an Australian health consultancy and human-centred design firm transforming how care is delivered. Founded by Jill Holmes, Shelley Thomson and Dana Ronan, PEA brings together deep healthcare expertise with digital and customer experience insight to help clinicians and organisations achieve better patient outcomes.
Our guiding principle, Better Experiences. Better Outcomes, underpins everything we do. By partnering with patients, listening to what truly matters, and embedding their voice into care delivery, we help create systems that serve patients, clinicians and organisations alike.
As agents of change, we are shaping a healthcare future that is patient-led, data-driven, and outcomes-focused, one where every experience drives measurable improvement across quality, satisfaction, and performance.
What we do.
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OnlineĀ Courses
Our online coursesĀ simplify the fundamentals and support clinicians to improve patient experiences and outcomes, with flexible, self-paced learning
Consulting & Coaching
Personalised consulting and coaching across patient journey mapping, PX strategy, consumer engagement and improvement initiatives.
PremiumĀ Coaching
For clinics and organisations looking to implement standardisation across care and liability - through our leading PROMs/PREMs courses, procedures and change management toolsets. From coaching and advising to complete done-for-you solutions.
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Book a 30-minute discovery session to find out how we canĀ empower your team to deliver care that truly connects with your patients.
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Book now
Not sure where to start?Ā Ā
Measure the PX maturity in your practice and chart your own course to PX improvement.
Any successful journey has a start and an end. And your journey towards improved patient experience (PX) is no different. But how do you know where you're starting from?
That's where our freeĀ PX Maturity IndicatorĀ assessment comes in. In a series of questions about how your practice operatesĀ now,Ā we deliver a real time results report thatĀ benchmarks your organisation's current PX maturity and provides simple, practical recommendations on how you can start making improvements to your PX today.
What you can expect from our courses.
At Patient Experience Agency, we are all about keeping things simple and answering all the basic questions you might have been too afraid to ask.
No matter whether you select one of our introductory Kickstarters or our signature PX Accelerator, you can always count on three things:
Jargon Explained
We demystify the buzz terms around topics and explain it in simple, plain language. If you still have any questions, you are always welcome to contact us or join our community of fellow learners who can support you to to help find your answers.
Short, Sharp Micro Learning
Who has the time or concentration for a 20- minute video? Not us. We deliver all our lessons in short, micro learning bursts which don't last more than 8 minutes each so you can watch them in your coffee break or on your daily commute!
Practical Next Steps
We've all done courses where the information you learn is great, but you have no idea what to do next, right? We've made sure our courses offer practical actions you can take to apply your knowledge and start making real improvements to your patient's experience.
Get started with our free Kickstarter webinar today.
Australian Health Reform: What it means for you and your practice.
Free
Complimentary Kickstarter Webinar
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Patient Experience AgencyĀ acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respects to them and their cultures; and to elders both past and present.
