Mapping the Ultrasound Journey
To Improve
Patient Experiences.
FREE WEBINAR FOR ASUM MEMBERS
Enter your details below to watch the webinar on-demand.
The ultrasound experience isn't just a small step in a wider patient journey. By understanding the full ultrasound journey for your patients, you can truly identify ways to impact and improve the experience for them.
Partnering with your patients (and consumers) to understand and improve their experiences is set to become the benchmark for accreditation assessments aligned with the National Safety and Quality Standards.
This webinar focuses on the importance of patient journey mapping, specifically within the context of an ultrasound experience and how by delving into the patient's perspective, healthcare providers can enhance experiences, streamline processes and deliver more compassionate care.
The webinar covers:
- What patient journey mapping is and how it helps visualise the patient's experience
- Why patient journey mapping is gaining popularity in healthcare
- How it provides an opportunity to align with the National Safety and Quality Health Service Standards
- Understand the patient's perspective of an ultrasound journey and why you should co-create a patient journey map with your customers
- How to get started with patient journey mapping
This 1-hour webinar is designed to provide you with actionable knowledge and strategies to improve patient experiences and outcomes.
This webinar was recorded on 8 August 2024. Please enter your details below to watch the recording. If you have any questions about the webinar, please reach out to us at [email protected] and we will answer them for you.
All registrants will receive a free Webinar Guide packed with information and resources to help you get started.
Enter your details below to watch the webinar.
Your information will only be used in accordance with our privacy policy.
Webinar Speaker:
Shelley Thomson
Co-founder & Director, Patient Experience Agency.
Shelley Thomson is a former sonographer and nuclear medicine technologist dedicated to transforming patient experiences. Shelley co-founded Patient Experience Agency to help primary care practices, specialists, aged care, disability providers and government agencies co-design better services by utilising a human-centred approach and gathering experience data and insights to improve outcomes. She is also an author, facilitator and keynote speaker, advocating for value-based, outcome-driven care.
Transform your patient experience with simple, practical learning.
Patient Experience Agency is excited to partner with ASUM, offering its members a 10% discount off the full price of all our patient experience (PX) improvement learning programs.
