What is partnering with consumers?

Partnering with consumers in healthcare means working collaboratively with individuals—whether they are consumers, patients, customers, carers, or family members—to design and deliver safe, high-quality health services. This approach is built on mutual respect, op...

Healthcare is deeply personal and every patient’s journey through illness, care and recovery is unique. To create systems that truly meet the needs of those they serve, healthcare is increasingly embracing a human-centred design approach called co-design. This collaborative approach actively involve...

Patient or customer journey mapping has gained significant traction in recent years due to the healthcare industry's shift towards a more human-centred care approach, emphasising the quality of patient experiences and outcomes. But what exactly is patient journey mapping, and should you use it in yo...

In the dynamic landscape of healthcare, patient satisfaction stands as a critical metric that goes beyond the clinical aspects of treatment. It delves into the heart of the patient experience, encompassing factors that range from the effectiveness of medical interventions to the warmth of communicat...

Practitioners in the healthcare sector are well-versed in medical knowledge, evidence-based practices and cutting-edge research. However, in recent years, there has been a growing recognition of the value of the lived experience of patients and their carers in providing more comprehensive and patien...

What is being patient-centred?

For many years, healthcare has been largely focused on the concept of patient-centred care. This approach aims to put the patient at the centre of their care, tailoring treatments and services to meet their individual needs and preferences. Patient-centred care recogn...

What are multidisciplinary teams?

Multidisciplinary healthcare teams are groups of professionals from different healthcare disciplines who work together to provide comprehensive care to patients. These teams are made up of individuals with various specialties and backgrounds, including physicians, ...

In healthcare, the focus is often on clinical outcomes and measures such as blood pressure, cholesterol levels, and tumour size. These measures are important in diagnosing and monitoring medical conditions and determining the effectiveness of medical treatments. Clinical measures provide critical in...

Value-based health care is a global movement that has its origins in the United States and is now being adopted by over 30 countries.  

It’s a response to decades of rising health care delivery costs, spiralling rates of chronic disease, changing community expectations and a desire to shift towards...