Fundamentals of PX provides an introduction to the basics of patient experience including:

• What a modern patient experience (PX) is and why it matters
• How to adopt a more human-centred operating model 
• How health reform will impact your PX 
• The different stages of patient engagement - from patient-centred to patient partnering and beyond
• How segmenting your patients will lead to more personalised care
• The three principles of PX maturity
• Insights from healthcare professionals already on the journey to PX improvement
• A practical course guide and toolbox to help you get started with improving your PX 

With over one hour of content, split into micro-learning lessons, healthcare professionals can work at their own pace to understand and start making practical improvements to their experiences that drive better experiences and outcomes for their patients, team and practice.

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